If you’re a homebuyer facing delays, poor construction, or unfulfilled commitments from a real estate builder or agent, you now have legal protection under RERA. Let’s break down what RERA is, when and how to file a complaint, complete RERA complaint process, and what to expect during the process.

What is RERA?

The Real Estate (Regulation and Development) Act, 2016 establishes India’s legal safeguards for property transactions. This legislation mandates state-level Regulatory Authorities to enforce builder accountability, prevent project delays, and eliminate fraudulent practices. Registration of qualifying projects is compulsory, empowering buyers with statutory grievance redressal mechanisms.

Also Read: Check Land Records Online in India State-wise

Valid Grounds for RERA Complaints
Homebuyers may initiate proceedings for:

• Possession delays exceeding agreement terms
• Structural defects or substandard construction
• Misleading advertisements or contractual breaches
• Unauthorized cost escalations
• Withholding statutory certificates (occupancy/completion)
• Non-registration of applicable projects

Essential Documentation for Complaint Filing
Prepare these verified records:

Before filing your complaint, you’ll need the following documents:

• Executed builder-buyer agreement
• Payment receipts (bank/cardless transactions)
• Project RERA registration number
• Identity verification (Aadhaar/PAN)
• Evidence of deficiency (photographs, engineer reports)

Step-by-Step Online RERA Complaint Procedure

1. Portal Access
   Navigate to your state’s RERA authority website (e.g., MahaRERA, K-RERA, UPRERA)
2. Complainant Registration
   Create verified account using mobile/email credentials
3. Form ‘A’ Submission
   Detail:
   • Project/builder information
   • RERA registration ID
   • Nature of grievance
   • Specific relief sought (compensation/possession/refund)
4. Evidence Upload
   Attach digitized supporting documents
5. Fee Remittance
   Pay processing fees (₹1,000-5,000) via integrated gateway
6. Hearing Participation
   Attend proceedings in-person or through legal representative
7. Adjudication Outcome
   Receive binding order within statutory 60-day window

Several state RERA authorities (like MahaRERA) offer conciliation forums—quasi-legal mediation platforms—before or during the complaint process. These are faster and less expensive than formal hearings and encourage mutual settlement.

Post-Complaint Legal Pathways

• Conciliation Option: Utilize state mediation forums for expedited settlements
• Appellate Review: Challenge rulings via Real Estate Appellate Tribunal within 60 days
• Order Enforcement: District collectors execute non-compliance penalties

Pro Tips for Homebuyers
• Verify project RERA registration before booking
• Maintain organized transaction records
• Escalate issues promptly upon breach detection
• Utilize digital portals for complaint tracking

The RERA complaint process ensures that homebuyers no longer have to suffer in silence. It offers a well-structured platform to raise your voice, demand accountability, and receive timely justice. Whether your possession is delayed or builder commitments are unfulfilled, RERA gives you the legal framework to fight for your rights.

Disclaimer: The content above is for informational purposes only. Please verify the process on your respective state RERA portal. Laws and procedures may change from time to time. It is advised to consult a legal professional for case-specific guidance.